Privacy Policy at db345

Last Updated: January 2026

Welcome to db345, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how db345 collects, uses, discloses, and protects the personal information you provide when you access or use our website and services. By registering an account and using db345, you acknowledge that you have read, understood, and agree to this Privacy Policy in full.

We are committed to maintaining the highest standards of data privacy and security. Our practices are designed to ensure that your personal information remains confidential, is used only for legitimate and clearly stated purposes, and is never sold to third parties under any circumstances. If you have any questions or concerns, please contact our support team at [email protected].

Information We Collect

When you register and use db345, we collect several categories of personal information in order to provide you with a secure, personalised, and compliant service. The types of information we may collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, or other cities across Bangladesh).
• Financial information: payment method details (such as bKash, Nagad, Rocket, or Upay mobile wallet numbers) and transaction records including deposits and withdrawals.
• Technical and usage information: IP address, device type, operating system, browser, referring URLs, session duration, and pages or games accessed within the db345 platform.
• Communications data: records of messages, support queries, and correspondence submitted via our contact channels.

We collect this information directly from you when you register, make transactions, or contact our support team, as well as automatically through cookies and similar tracking technologies when you browse our platform.

How We Use Your Information

db345 uses your personal information strictly for the purposes described in this policy. We do not use your data for purposes that are incompatible with these stated goals. Our primary uses include:

• Account management: creating and maintaining your db345 account, verifying your identity in accordance with KYC requirements, and enabling secure login and access to platform features.
• Payment processing: facilitating secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate records of all financial transactions.
• Service improvement and personalisation: analysing usage patterns to improve the db345 platform, recommend relevant games such as cricket betting and live casino, and tailor promotions to your preferences.
• Responsible gaming and compliance: monitoring activity to detect signs of problem gambling, enforcing age restrictions (21+ only), complying with anti-money laundering obligations, and responding to regulatory inquiries where required.
• Customer support: responding to your inquiries, resolving account issues, and communicating important platform updates, security alerts, or changes to our terms and policies.

Data Sharing and Disclosure

db345 does not sell, rent, or otherwise disclose your personal data to unaffiliated third parties for their own marketing purposes. However, we may share your information in limited and specific circumstances as described below.

Situations in which we may share data include:

• Service providers and processors: trusted third-party vendors who assist in operating our platform — for example, payment processors (bKash, Nagad, Rocket), fraud detection services, and analytics providers — under strict contractual data-processing agreements.
• Legal and regulatory obligations: where disclosure is required by applicable law, court order, or lawful government authority, including anti-money laundering and fraud prevention obligations applicable in Bangladesh.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction, and you will be notified of any such change.

Cookies and Tracking Technologies

db345 uses cookies — small text files stored on your device — and similar technologies such as web beacons and local storage to operate and improve the platform. Cookies allow us to recognise your device, maintain your session, remember your preferences, and gather analytical data about how our platform is used.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the db345 platform and result in a degraded experience. Essential cookies required for session management and security cannot be disabled without impacting your ability to use the service.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Financial transaction records are typically retained for a minimum of five years in accordance with standard record-keeping practices. When your data is no longer required, we will securely delete or anonymise it. You may request earlier deletion by contacting our support team, subject to any overriding legal retention requirements.

Your Rights and Choices

As a user of the db345 platform, you hold important rights in relation to your personal data. These rights include:

• Right of access: you may request a copy of the personal information we hold about you at any time.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you may ask us to correct or complete it.
• Right of erasure: subject to legal and regulatory retention requirements, you may request that we delete your personal data.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: if you believe your data rights have been violated, you may lodge a complaint with db345's support team or with a relevant supervisory authority.

To exercise any of the above rights, please contact us at [email protected]. We aim to respond to all legitimate requests within 30 days. In certain circumstances, we may need to extend this period or decline a request, in which case we will explain our reasons in writing.

Security of Your Data

db345 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmitted over the internet, secure server infrastructure, access controls limiting data exposure to authorised personnel only, and regular security reviews.

While we strive to protect your personal data using robust security protocols, no method of transmission over the internet or electronic storage system is completely infallible. We encourage you to choose a strong, unique password for your db345 account and to keep your login credentials strictly confidential. If you suspect any unauthorised access to your account, please contact our support team at [email protected] immediately.

Third-Party Links

The db345 platform may contain references to third-party payment providers such as bKash and Nagad. These entities operate their own privacy policies and data practices that are entirely independent of db345. We are not responsible for the privacy practices of third-party services and recommend that you review their respective privacy policies before sharing personal information with them.

Age Restriction and Children's Privacy

db345 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal information from persons under the age of 21. If we become aware that a user under the age of 21 has provided personal information to us, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe a minor has accessed db345, please contact us at [email protected] without delay.

Changes to This Privacy Policy

db345 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. Your continued use of db345 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way db345 handles your personal data, we welcome you to reach out to our dedicated support team. We are committed to addressing your enquiries promptly and transparently.

Email us at: [email protected]